If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 15 days of receiving your item(s).  If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a 25% restocking fee will be applicable to items being returned.

Non returnable items:

• Assembled and/or Modified items or out of original packaging
• Mattresses
• Custom made or special order items (Example: fabric changes)
• Opened bedding materials
• Items without original packaging

None Returnable or Refundable Brands:

• Abbyson Living
• Diamond Sofa
• Dimplex
• Prepac
• Nexera

In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer's warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.

In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:

-Wrong address/Contact information provided to ShoppingCabin

-Away from residence/not able to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this time-frame has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy. 

What If My Order Arrives Damaged?

Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements.

Most manufacturers that ShoppingCabin works with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole unit. If there are too many damaged parts, a new unit may be sent to you at the manufacturer's discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.

In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.

If a full replacement unit is sent, the original item becomes the property of ShoppingCabin. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from a ShoppingCabin Resolutions Associate are given.

Returning an item or Order

Please follow the directions below to submit a return request.

1. Submit your return request within 15 days of receiving your order, by filling out a form: Contact Form.
2. Complete the request form with as much detail as possible.
3. Once your request is submitted, you can expect to receive an email from our Returns team within 1-4 business days.
4. An RMA ( Return Merchandise Authorization ) number will be issued and sent to you via email along with the return instructions on how and where to return your order. Your RMA will expire within 15 days of receiving it, and items can not be returned past this date. 
5. Returns without an RMA number, will generally be refused by the return warehouse.
6. The return tracking number needs to be provided to ShoppingCabin as soon as it becomes available from your selected carrier. This is an important step, so that we can confirm the return. Please save this tracking number for future reference.
7. Once the item(s) are received in the expected condition at the manufacturer's warehouse, ShoppingCabin will issue applicable credits. Please note the inspection time-frame can vary by manufacturer. An email confirmation will be sent to you once we have processed your refund, which will go back to the original method of payment.

How to request replacements

1. Submit your replacement request within 10 days of receiving your order by filling out the form on our Contact us page: Contact US.
2. Complete the request form in detail and follow any manufacturer special notes that are listed on the top of the request form. **
3. Once the request has been submitted, you can expect to receive an email from our Replacements team within 1-4 business days.

If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.

For order shipped Truck Freight:

It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document.

It is the customer's responsibility to notate all and any problems with the order at time of delivery. If the issues with the delivery are not properly noted on the shipping document, ShoppingCabin may not be able to dispute this with the carrier or manufacturer on your behalf and offer a satisfactory solution.

Follow the below steps to ensure that your order is properly signed for,

1.  Inspect the product while the driver is on site and notate any problems or exceptions with the order on the delivery documents provided. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important.
2. Inspect all item pieces before assembling the product and report any problems to ShoppingCabin immediately.

Cancelling an item or order

Orders may be cancelled only while the order is in "New" order status. Due to our commitment to process orders quickly, there is a limited period of time in which your order can be cancelled. ShoppingCabin is only able to accept cancellation requests via phone. Please follow the directions below to submit a cancellation request.

1. Call us Monday to Friday from 10am to 6:00pm EST to submit your cancellation request to one of our Customer Service Agents.
2. Your cancellation request will be sent to the manufacturer to confirm the order can be cancelled and has not been prepared for shipping.
3. ShoppingCabin will send you an email confirming if your cancellation request has been approved or denied within 2 business days.

Once an order is processed, either in "To Be Shipped or Shipped” they cannot be cancelled. In some cases, we are able to re-route an order back to the warehouse or stop the order process but there will be a 10% cancellation fee and/or freight charges inbound and out that will apply. If the order cannot be re-routed or cancelled, please refer to our standard 15 Day Return Policy.

**All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been cancelled. ShoppingCabin is unable to cancel an order once it has shipped or been prepared for shipping by the manufacturer.

If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been cancelled, ShoppingCabin will process the refund back to the original method of payment within 3-5 business days.